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Jobs at US Tax Shield

IT Helpdesk

Location: Burbank, CA

Type: Full Time

Min. Experience: Experienced

We are looking for an IT Technical support assistant who is extremely versatile and flexible as required in a small business setting. 

ESSENTIAL FUNCTIONS:
• Provides IT support and troubleshooting services for all operating systems, applications, programs, and hardware-related problems to all employees
• Performs and maintains IT security programs for all data, computer, and server hardware
• Sets up all new computers and Users
• Maintains functionality of all computers and printers
• Records and files all computer problems. Documents corrective actions taken
• Sets up and helps train new hires on computer hardware, software, and other equipment
• Resolves all IT-related problems and keeps detailed records
• Provide a high level of service and support
• Understands and implement best practice and procedures to improve efficiency
• Participating with support team in creating and maintaining support documents
• Other duties as assigned

COMPETENCIES AND SKILLS: 
• Network Antivirus- Symantec End point protection preferred knowledge
• PBX Phone systems
• Ticket system or equivalent experience using and setup
• Experience with hosted email providers- IMAP and SMTP configuration
• Ability to explain technical concepts in common terms
• Good self-management skills, reliable, organized
• Ability to effectively multitask projects and requests
• Ability to perform common physical tasks
• Willingness to assist others with a positive attitude
• Willingness to adapt to new technologies and emerging needs
• CRM knowledge-salesforce or another hosted solution a plus

MINIMUM EXPERIENCE AND/OR EDUCATION:
• 2-3 years of experience with IT support functions related to a wide variety of computer hardware, and software, computer support services
• Technical expertise with computer systems, including proficiency with Windows 7/10, Microsoft Office Applications
• Experience troubleshooting for network, technical, software, and hardware issues
• Associates Degree in computer science or combined education and experience

 

We are an E.O.E.

 

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