Go to our website »

Jobs at US Tax Shield

IT Helpdesk

Location: Burbank, CA

Type: Full Time

Min. Experience: Experienced

We are looking for an IT Technical support assistant who is extremely versatile and flexible as required in a small business setting. 

• Provides IT support and troubleshooting services for all operating systems, applications, programs, and hardware-related problems to all employees
• Performs and maintains IT security programs for all data, computer, and server hardware
• Sets up all new computers and Users
• Maintains functionality of all computers and printers
• Records and files all computer problems. Documents corrective actions taken
• Sets up and helps train new hires on computer hardware, software, and other equipment
• Resolves all IT-related problems and keeps detailed records
• Provide a high level of service and support
• Understands and implement best practice and procedures to improve efficiency
• Participating with support team in creating and maintaining support documents
• Other duties as assigned

• Network Antivirus- Symantec End point protection preferred knowledge
• PBX Phone systems
• Ticket system or equivalent experience using and setup
• Experience with hosted email providers- IMAP and SMTP configuration
• Ability to explain technical concepts in common terms
• Good self-management skills, reliable, organized
• Ability to effectively multitask projects and requests
• Ability to perform common physical tasks
• Willingness to assist others with a positive attitude
• Willingness to adapt to new technologies and emerging needs
• CRM knowledge-salesforce or another hosted solution a plus

• 2-3 years of experience with IT support functions related to a wide variety of computer hardware, and software, computer support services
• Technical expertise with computer systems, including proficiency with Windows 7/10, Microsoft Office Applications
• Experience troubleshooting for network, technical, software, and hardware issues
• Associates Degree in computer science or combined education and experience


We are an E.O.E.


Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Who referred you to this position?
Desired salary*
Earliest start date?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*